SAMCHOK — Samcheok City has launched a cutting-edge, artificial intelligence-based multilingual communication service at its main civil service office, aiming to eliminate language barriers and improve administrative accessibility for foreign residents and multicultural households.

The newly implemented system provides real-time, two-way translation supporting approximately 120 languages. Using two complimentary tablet PCs linked through the non-profit platform "TomaTok"—acquired at no initial equipment cost to the city—civil servants and foreign visitors can converse seamlessly. The dual-screen setup displays conversations instantly in both Korean and the visitor's native language, enabling smooth communication without the need for dedicated human interpreters.

In addition to live voice translation, the system features pre-loaded templates for frequently requested administrative procedures, such as visa status changes and certificate issuances. Visitors can simply tap the screen to access clear instructions in their preferred language.

City officials plan to evaluate user feedback and operational effectiveness during the initial rollout phase. Following this assessment, Samcheok City intends to expand the service to district offices (Eup, Myeon, and Dong administrative welfare centers) and public health centers where foreign resident interactions are frequent.

"By introducing this AI translation tool, we expect to remove language obstacles and ensure that all residents can easily access essential public services," a city representative stated. "We will continue expanding citizen-centric, customized administrative services through innovative digital technologies."

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